Frequently Asked Questions (FAQ)

Q: Where do you ship?
A: We are proud to ship across the entire United Kingdom, including Northern Ireland and the Scottish Highlands and Islands.

Q: How long will my order take to arrive?
A: All orders are processed within 1-3 business days (Monday-Friday). Once dispatched, delivery typically takes 1-2 business days for UK Mainland. Delivery to Northern Ireland and other islands may take slightly longer.

Q: What is your returns policy?
A: We offer a 30-Day Satisfaction Guarantee. If you're not happy with your purchase, you can return it in its original condition for a full refund. Please see our full Refund Policy for details.

Q: How can I contact you?
A: We'd love to hear from you! The quickest way to reach us is via our Live Chat or email at support@AudioWaves.shop. Our full contact details are on our Contact Us page.

Q: What payment methods do you accept?
A: We accept all major credit and debit cards securely through Shopify Payments.

Q: Do you have a physical store?
A: Our operational headquarters are based at 27 Grassmarket, Edinburgh. Currently, we are an online-first store, but feel free to contact us if you have any questions about our products.